Fraud & Disputes

Fraud controls and dispute workflows are critical for payout integrity and merchant trust.

Common Risk Signals

• Sudden conversion spikes from low-quality traffic.
• High refund or chargeback concentration by affiliate.
• Repeated payout destination changes.
• Abnormal click patterns from narrow IP ranges.

Preventive Controls

• Rule-based risk flags on conversion and payout activity.
• Automatic payout holds for high-risk profiles.
• Threshold alerts for refund and dispute rates.
• Manual review queue for high-value transactions.

Dispute Lifecycle

1. Dispute is opened with evidence.
2. Attribution and order records are reviewed.
3. Decision is issued and logged.
4. Credit, partial adjustment, or reversal is applied.

Investigation Checklist

• Validate click and order timeline.
• Confirm campaign and policy eligibility.
• Inspect coupon ownership and usage history.
• Review refund or fulfillment status.

Governance Best Practices

• Keep immutable case history and decision rationale.
• Notify affiliates of status changes promptly.
• Track resolution times and false-positive rates.