Customer Support
We're here to help 24/7
Get answers fast through live chat, email, or phone. Our Sprusify team supports every customer with the same dedication we'd give to our own programs.
Support channels
Live chat
Real-time answers from our support team. Available during business hours and for urgent issues.
Open chatResponse time: < 2 minutes
Email support
Best for detailed questions or complex problems. Detailed replies with solutions and examples.
support@sprusify.comResponse time: < 4 hours
Phone support
Urgent issues or complex setups. Get expert guidance on the phone from our team.
+1-800-123-4567Business hours: 9 AM–6 PM EST
Quick answers
- Frequently asked questions
Answers to the most common questions about setup, tracking, and payouts.
- Getting started guide
Step-by-step walkthrough to launch your first affiliate program in 30 minutes.
- Troubleshooting
Solutions for common issues like tracking problems or payout delays.
Resource library
- Affiliate marketing guide
Learn best practices for recruiting, managing, and scaling affiliate programs.
- API documentation
Complete reference for building custom integrations with Sprusify.
- Video tutorials
Watch walkthroughs of core features and advanced setup scenarios.
Our support promise
Fast response times
We respond to live chat within 2 minutes and email within 4 business hours.
Expert support
Our team has deep experience with affiliate programs and Shopify integrations.
Always improving
We collect feedback from every support conversation and use it to improve Sprusify.
Get in touch
Contact form
Office hours
Monday – Friday
9:00 AM – 6:00 PM EST
Saturday – Sunday
Live chat available for urgent issues
Average response time
Live chat: 2 minutes | Email: 4 hours | Phone: Next business hour
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